Arrival and departure
Your room is available from 3pm on the arrival date up until 11am on the departure date. Changing room facilities are available if you want to arrive early or depart late.

Restaurants
We request that you dress smartly to respect the sophisticated atmosphere of our restaurants. Please refrain from smoking in our restaurants. By ordering in advance, you can take advantage of the halfboard offer at lunch-time or for your evening meal. It is not possible to change packages during the course of your stay or to request a refund for any hotel services not used or meals not consumed. Please note that pets are not permitted in our restaurants.

Payment
We accept payment by cash, foreign currency, American Express, VISA, Mastercard or debit card. Please note that any hotel services not offered by the hotel will incur an extra 3% charge with credit card payments. Please use the following bank details to make deposits and advance payments: Raiffeisenbank Lech, IBAN AT53 3744 9000 0001 1072, BIC RVVGAT2B449

Additional charges
Room service: € 15 per service
Garage parking space: € 28 per day (€ 5 in summer)
Pets: € 35 per day, food not included (€ 15 in summer); pets may not be taken into the restaurant

Children
Accommodation for children up to 3 years of age in their parents’ room without meal is free of charge. For children aged 3 – 6 there is a reduction of 60 %, for children aged 6 – 14 there is a reduction of 50 % and from 14 years 30 % on the day price – when staying in their parents’ room.

Cancellations
Cancellation fees apply from the time of reservation. In the event of a cancellation up to 30 days prior to the arrival date, 30% of the room rate will be charged, up to 14 days prior to the arrival date, 50% will be charged, up to 7 days prior to the arrival date, 70% will be charged, and during the last week and on early departure, 100% of the entire day or package price will be charged. Terms and conditions of the Austrian Hotel Industry apply (ÖHVB).